At Troppus, our mission is to materially reduce the cost and complexity of customer
care
related to technology.
Most consumers are ill-equipped to deal with the ever-increasing complexity of their digital homes.
As a result, they rely on technical support call centers.
Service providers bear the burden of this support, even though many of the issues are unrelated to their product or service.
Troppus solves the problem with a software suite that combines a Client Application, an Agent Application and a powerful Semantic Knowledge Management System. This Digital LifeSupportTM software enables the translation of complex technical issues into common, everyday language. It offers intelligent self-help and one-click resolution so the consumer is empowered to make the necessary fixes, while providing the agent a consolidated, toggle-free desktop to solve the problems the first time, quickly and efficiently.
Customers are satisfied, loyal and happy.
Agents can offer immediate solutions, prevent customer frustration and minimize repeat calls.
Service providers reduce costs, improve customer satisfaction and increase profitability.
