SERVICES OVERVIEW
We provide a customer-care solution suite that can reduce call volumes, call times and truck rolls, and increase first-time fixes for call centers. Our Digital LifeSupportTM (DLS) system empowers consumers to prevent, diagnose and resolve issues without the help of an expert. At the same time, it provides agents with advanced tools and knowledge that help eliminate frustration and reduce turnover for call-centers. This type of empowerment lowers costs and improves the customer experience.
Troppus has launched a patent-pending services platform for providing customer care, consisting of:
- The horizontal aggregation of knowledge and incident data across the service provider, OEM and end-user communities.
- The vertical integration of industry knowledge, consumer incident data, intelligent tools and dynamic notification capabilities.
- The combination of a patent-pending intelligent knowledge management system with a suite
of integrated software tools, enabling one-click fixes and the translation of complex technical issues into common, everyday language.
